IBAS adjudicates on disputes from a wide range of licensed gambling operators. We consider betting disputes from online bookmakers, betting shops, greyhound racecourses and sports stadia. We also adjudicate on disputes from customers of Adult Gaming Centres, bingo clubs, online casinos, lotteries and other gambling venues. To check whether the company you are in dispute with is registered with IBAS, click here to view our directory of registered operators. Every British-licensed gambling operator is required to have an independent dispute resolution service in place, so you can check with the company you are in dispute with to see which other ADR (alternative dispute resolution) service they have appointed.
- Please keep in mind that regulations require that all gaming disputes follow a specific order when seeking resolution. That order is as follows: Any casino staff member The supervisor in the area in which the dispute arose.
- Dispute Resolution. When something goes wrong it’s not always easy to figure out what really happened. Let us work with you and all the parties involved to help figure it out. Consider these issues: Players who believe a game they are playing against is operating in an unfair manner.
In this section of the site we refer to a number of example topics that are sometimes at the heart of disputes our Adjudication Panel will be reviewing and explain the type of factors that will be taken into consideration by the panellists when adjudicating on each type of dispute.
IBAS will become involved in a dispute only after the gambling establishment and the customer(s) have made attempts to resolve the issue amongst themselves. If a deadlock remains, the dispute will be reviewed by IBAS if the following conditions are met: a resolution has not been reached to satisfaction of either party involved.
Gambling Dispute Resolution Meaning
Do not be concerned if the subject matter of your dispute does not feature in this section. Our panellists consider a wide range of different disputes; these are just examples of the more frequently occurring types.